Refund & Return Policy

Return Window

• Returns must be initiated within 7 days of receiving your order.

• After 7 days, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

• Items must be unused, in the same condition you received them, and in their original packaging.

• Items showing signs of wear, damage, or missing parts not due to our error will not be accepted.

• Restocking Fee: Returns for items that are no longer wanted (not defective) are subject to a 15% restocking fee.

• Limited drops, event sold items, clearance items, custom items, and final sale items are non-returnable.

Non-Returnable Items

• Gift cards

• Event purchases (onboard or otherwise)

• Bundled goods such as Starter Packs, FOMO Packs, and Sale Packs

How to Start a Return

Email merch@whettravel.com with:

• Your Order Number

• Reason for return

• Whether you’d like a refund or exchange

Once approved, please ship your return to:

Whet Travel, Inc.

ATTN: Merch Returns

501 East Las Olas Blvd, STE 300

Fort Lauderdale, FL 33301, United States

Refunds

• Once your return is received and inspected, you will be notified of approval or rejection.

• Approved refunds will be processed back to your original payment method. Processing times vary depending on your bank/credit card provider.

Exchanges

• Exchanges are only offered for defective or damaged items. If you need an exchange for the same item, email CaptainSupport@whettravel.com.

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once received.

• If the gift wasn’t marked at purchase, the refund will be issued to the original buyer.

Shipping

• Customers are responsible for return shipping costs. Shipping fees are non-refundable.

• If your refund is approved, the cost of return shipping will be deducted from your refund.

• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return.

International Orders

• International customers are responsible for any customs, duties, or VAT fees incurred when the product arrives in their country.