FAQ

  • General Questions

  • Does Whet Travel Store accept International orders?

    International shipping rates and time frames differ from those of domestic orders. Whet Travel Store is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.
  • Where is your warehouse located?

    Our fulfillment warehouse located in Fort Lauderdale, FL
  • Can I cancel my order?

    If you'd like to cancel your order, please contact us. If your order has already been shipped, it cannot be cancelled.
  • What is a coupon code and where do I get one?

    From time to time, we have the ability to issue coupon codes for customers to receive a reduction on specific items or their entire order.

    These codes are entered during checkout and applied towards your shopping cart subtotal. Coupon codes must be entered at the time of purchase to receive discount.
  • Nobody has replied to my email yet! What is going on?!

    We handle messages in the order they are received. We will respond to your request as quickly as possible.
  • I received an incomplete order. What do I do?

    If you received your order and it is missing items, please contact us immediately. You must notify us of any problems with your order within 14 days of the delivery date.

    Ordering

  • I did not receive my order receipt email or shipping notification email, what should I do?

    Please check your SPAM or JUNK mailboxes just in case they were filed there by mistake.

    If you have any questions or doubts, feel free to contact us.
  • I cannot get my order to go through, help!

    Make sure you have filled out all required fields, including the country to which your order is shipping.

    If you still have problems, try switching web browsers (Google Chrome, Mozilla Firefox, Safari for Mac).

    If you are experiencing issues on our mobile web site, try submitting your order on a desktop computer.

    If you're still experiencing issues, please contact us with a description of your problem and we'll look into for you!

    Shipping

  • When will I receive my order?

    If items in your order were sold on pre-sale or backorder, please reference the estimated ship time as notated on your order receipt.

    All orders shipping to a US destination will typically arrive anywhere from three to five days from shipment date. It can take as little as three days for delivery depending on the efficiency of your local postal service and distance from our warehouse.

    International shipping times vary. Typically, international shipments can take anywhere from two to six weeks to arrive from shipment date.

    We do not ship partial orders. Your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
  • How much will shipping cost?

    Shipping is based on items in your cart, their size, and your shipping destination.

    To check the shipping cost for your order, simply place the items you want in your cart and follow the checkout process until the available shipping options and costs are displayed.
  • Where is my order?

    Orders may take up to 3-5 business days to be processed & shipped. Shipping can then take up to 3 - 5 days for domestic shipments and 2-6 weeks for international shipments.

    All missing domestic packages must be reported within 30 days of purchase. All missing international packages must be reported within 90 days of purchase.

    If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by the post office, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us.
  • Do I get a tracking number when my order ships?

    Domestic orders receive a shipment notification email that includes a tracking number.

    International orders receive a shipment notification email WITHOUT a tracking number.
  • How will my package be shipped to me?

    Depending on the weight and destination of a shipment, we may use a combination of different couriers.

    Many packages are shipped via USPS, UPS or FEDEX.
  • Do you ship partially-filled orders?

    No, we do not ship partial orders.

    This especially applies to pre-sale or backorder items that you may have ordered. Your order will not be shipped until that item becomes available. Estimated ship dates for pre-sale/backorder items can be found on your order receipt.

    If an item in your order is out of stock, you will be notified by email and will be asked to choose a replacement item of equal or lesser value.

    If we cannot reach you or do not receive a response, your order may be held until all of the items become available.
  • What countries do we ship to

    We ship to almost all international locations. Below is a full list of the countries we can ship to:

    • United States
    • Argentina
    • Australia
    • Austria
    • Belarus
    • Belgium
    • Brazil
    • Canada
    • Chile
    • China
    • Colombia
    • Czech Republic
    • Denmark
    • Ecuador
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Greenland
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Mexico
    • New Zealand
    • Norway
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Saudi Arabia
    • Singapore
    • Slovakia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan, Province of China
    • The Netherlands
    • United Arab Emirates
    • United Kingdom
  • Returns & Exchanges

  • Returns 
    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and show no signs of wear. 

    Several types of goods are exempt from being returned. Bundled goods such as starter packs, fomo packs and sale packs cannot be returned. We also do not accept products that were last chance items or custom items.


    Additional non-returnable items: 
    - Gift cards 
    - Event Purchased 

    To complete your return, please fill out our Return and Exchange Form to expedite the process. Please send an email once complete to captainsupport@whettravel.com  with order # as subject line.

    There are certain situations where only partial refunds are granted (if applicable) 
    - Clothing with obvious signs of use 
    - Items not returned with original packaging or tags removed. 
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 14 days after delivery 

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at captainsupport@whettravel.com. 

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at captainsupport@whettravel.com and send your item to: Whet Travel, Inc., 4770 Biscayne Blvd, STE PHB, Miami FL 33137, United States. 

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

    Shipping 
    To return your product, you should mail your product to: Whet Travel, Inc., ATTN: MERCH RETURNS; 501 East Las Olas Blvd, STE 300, Fort Lauderdale FL 33301, United States 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Payment

  • My order never went through, why was I charged?

    If you attempted to place an order, the order was not successfully placed and you are seeing funds held from your bank, it is most likely a temporary hold.

    The transaction that you are seeing is a "hold" for the transaction attempt on your account placed by your banking institution. Transactions fail for a number of reasons, such as the information you provided not meeting the security requirements of our system and is subsequently declined by our system.

    In these rare cases, we automatically void your transaction. The funds are then returned to you after your bank's authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period. 

It is not under our control once we decline the transaction.

    Our payment processing system requires that your billing address matches exactly what is on file as your billing address with your banking institution. If it does not match, your order will not be placed successfully during checkout.
  • What payment methods can I use?

    Payment options vary from time to time. To view available payment methods, please proceed through the checkout process and review which options are made available to you at the time of purchase.

    We do not accept pre-paid gift cards such as "Visa Gift Cards", etc.
  • When will my payment be taken?

    We take payment at time of purchase.
  • Why is my credit card being declined?

    Here are some reasons why your card might be denied:



    1. Your credit card company, for whatever reason, has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank to see why this is happening.

    2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address on file with your bank matches what the user entered on our web site. This is one way that we protect our customers from fraud. If the billing address doesn't match, the order will get declined.
  • Product Information

  • Zip Up Hoodie & Foil Product Questions

    Zip Up Hoodies:
    Printing irregularities may appear in designs printed across on the front of zip up hoodies. If you are concerned about this, please do not order zip up hoodies with printing across the front.

    Items with Foil:
    While foil looks great, the length of time the product will last depends on how well it is cared for. All foil items should be washed inside out and in cold water. Foil items should not be dried on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.

    Zip up hoodies and foil items are not returnable for any decoration imperfections.
  • When will the item I want be back in stock?

    When we receive notice that an item will be restocking, an estimated ship date is then posted on that item's page.

    Typically, items will begin shipping by that published date.

    How do the bundles work?

    Typically, items will be picked at random by our fulfilment team unless otherwise specified.